Contact center services | Systems Limited
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    Contact Center

    Connect,
    engage, and
    inform

    Building & nurturing trust

    We, at Systems Limited, create deep brand connections and ensure each of your customers receives world-class experience. Our contact center assists businesses with obtaining and retaining customers in the B2B and B2C space. We adapt to our client’s business culture and commit to sustained brand reputation. From email, and chat, to voice, social media, and technical support, we ensure customer satisfaction with each touchpoint throughout the sales funnel.

    Building & nurturing trust
    Our Offerings

    Elevate your CX

    Customers expect engaged interactions & rapid resolutions. And that’s exactly what we offer!

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    • Voice support

      Managing all inbound and outbound call center services, we cover every touchpoint, and help you keep your customers satisfied while you focus on your core competencies.

    • Non-voice support

      Offering non-voice customer support that is cost-effective, efficient, as well as custom fit as per your brand.

    • Technical support

      We provide tier-1 support service incorporating automation tools, and processes, which enable our expert professionals to deliver fast resolution at first contact.

    We as a one-stop provider handle your global customer service needs with complete data security and quality control measures, and state-of-the-art technology at a significantly reduced cost.

    Elevate customer experience

    We make each and every interaction count.

    Increased retention

    By reducing hold time and swift resolution at first contact, we create meaningful interactions, and build long-lasting connections.

    Swift scale-up

    Integrating IVR and other intelligent and automated tools and processes enables us to scale when needed.

    Reduced cost

    With our contact center services you can have a 50% reduction in operational costs without losing efficiency.

    Proactive engagement

    We always stay one step ahead of customer needs and offer effective solutions resulting in enhanced customer satisfaction, & a minimum churn rate.

    OUR FEATURED INSIGHT

    Enhanced the brand’s digital presence and achieved online sales targets

    A strategic 360-degree approach to ensure the amplification of one of the leading retail brand digital presence.
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    OUR FEATURED INSIGHT

    Increased online growth through targeted strategies and performance marketing

    Enabled client to overcome technical challenges such as on-page SEO and structured data issues.
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    OUR FEATURED INSIGHT

    Provided technical audit for boosting growth, and helped recover from Google penalty

    Implemented an effective and all-inclusive penalty removal solution and carried out a rigorous technical audit.
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    Insights

    How can we help you?

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