Transforming IT service management for one of the largest telecoms in Australia

Our client, the second-largest telecom operator in Australia, needed to address inefficiencies and enhance service quality. Systems APAC deployed ServiceNow to streamline IT processes, including request management, change management, release management, and incident management, as well as customer service improvements. 

With the integration of Kalix for cloud-native applications, we reduced costs, improved service quality, and positioned the client for future growth. 

Download our case study to see how we transformed IT operations and set the stage for ongoing success.